FAQ

August 3, 2016 by 2016site_uavlm0

WHAT OPERATING SYSTEMS DOES LogRx SUPPORT?

LogRx runs on iOS and Android devices.

IS LogRx AVAILABLE ON THE IPHONE OR ANDROID?

Both. LogRx is cross platform and available on both Apple's App Store and the Google Play Store

DO I NEED TO TURN ON CELLULAR SERVICE TO USE LogRx IN THE FIELD?

No, but you will need your device to connect to the internet somehow. You can use the app without real-time connectivity but the app needs to connect intermittently to send data to your account in the cloud.

WHAT DATA SECURITY STANDARDS DOES LogRx USE?

Resting data is stored on a secure server in SOC 1, SOC 2 Type 2, and PCI DSS certified data centers. All data in transit is encrypted via SSL 256 bit AES encryption or equivalent.

DO ALL LogRx USERS HAVE THE SAME LEVEL OF ACCESS?

No. We designed LogRx for two kinds of users, EMTs in the field and administrators in the office. The mobile app was designed for EMTs. The web app was designed with managers in mind and the needs of the back office.

ARE LogRx REPORTS PRINTABLE?

You bet. Reports are one of the signature features of the web portal and can be downloaded as editable spreadsheets or ready-to-print PDFs.

DO WE OFFER FREE TRIALS?

No. But we do offer full refunds. The real point of a “free trial” is to take the risk out of the commitment of starting a new service. We achieve the same result by guaranteeing that you’ll love the service or you get your money back.

CAN WE SPEND 6 TO 12 MONTHS NEGOTIATING CONTRACT TERMS?

No thank you. Who wants to spend months negotiating terms of service? Not us. Rather than trying to make everyone happy with a really friendly sales contract, we just don’t have one contracts. Our terms are simple: Use the service if you want to. Pay for it if you like it. If you don’t pay for it, we’ll turn it off. Simple as that.

ARE LogRx TAMPER EVIDENT LABELS FREE?

Yes they are. We provide up to 10 labels per unit per month free for every paying account. We offer the labels for a fee above that.

DO I NEED TO PURCHASE A SCANNER OR ELECTRONIC VAULT TO USE LogRx?

No, LogRx integrates a scanner directly into any smart device phone. LogRx is designed to be used with or without an electronic vault.